Sold as a 5 star hotel and although it did look good from the outside,the inside was very dated and lacking tlc.the bathroom had what looked like black mould around the wall furniture and the sink had been covered in a wrap which was torn and some of the metal fixtures where corroded.the breakfast took over an hour as they seemed to take precedents over vips in the dining room who got food very quickly.from sitting down to receiving our breakfast took an hour both days.the staff where very apologetic but that does t make up for poor service and the quality was average.The Spa was also dated and the Gym was small with very little in it for a proper workout.
Actually it is an amazing hotel, but it really needs updating as the curtains fabric was literally tearing apart. However, the location and grounds are amazing, lots of greenery, quiet and not far from the centre. We were upgraded to a better room which was really thoughtful. Like the outdoor swimming pool, even though it need updating as well. Staff is really friendly.
Zimon
夫妻/情侶出遊
園景豪華雙人床房
入住於2025年04月
3.5
評價於:2025年04月21日
Arrived at hotel no welcome from Reception , given room took our own luggage to room. Only good service was at breakfast apart from that staff not good. Positives Spa great and was hotel grounds. I have stayed in hotels all over the world and never have I received 5* treatment as low as this anywhere.
匿名用戶
夫妻/情侶出遊
入住於2025年04月
0.5
評價於:2025年04月19日
Racism, Deceptive Advertising, and Poor Service
I had an extremely disappointing stay at this hotel and would not recommend it to anyone.
First of all, there was clear racial bias from the front desk staff, especially Katie. She was cold and indifferent towards Asian guests, while noticeably more attentive to white guests. This kind of behavior is unacceptable and shows a serious need for staff retraining.
Secondly, be aware that if you book a room for £200, you will get a basement. They deceptively label the basement level as “Garden Level,” tricking guests into thinking they’ll have a view of a garden. In reality, it’s a near-windowless basement. This kind of wordplay is a disgraceful marketing tactic and deeply dishonest.
The photos used to advertise the hotel are also misleading. For example, what looks like a double bed is actually two singles pushed together, creating an uncomfortable gap in the middle. The "garden view" they promise simply doesn’t exist for guests, and when you ask to change rooms, you’ll be told they are fully booked—with no compensation or alternatives offered.
If you're planning to spend £200 for a manor-style spa hotel in Bath, this is absolutely not the place to stay. What you’ll get is a basement room that doesn’t even compare to hotels in central London.
Sold as a 5 star hotel and although it did look good from the outside,the inside was very dated and lacking tlc.the bathroom had what looked like black mould around the wall furniture and the sink had been covered in a wrap which was torn and some of the metal fixtures where corroded.the breakfast took over an hour as they seemed to take precedents over vips in the dining room who got food very quickly.from sitting down to receiving our breakfast took an hour both days.the staff where very apologetic but that does t make up for poor service and the quality was average.The Spa was also dated and the Gym was small with very little in it for a proper workout.
Actually it is an amazing hotel, but it really needs updating as the curtains fabric was literally tearing apart. However, the location and grounds are amazing, lots of greenery, quiet and not far from the centre. We were upgraded to a better room which was really thoughtful. Like the outdoor swimming pool, even though it need updating as well. Staff is really friendly.
Zimon
夫妻/情侶出遊 園景豪華雙人床房
入住於2025年04月
3.5
評價於:2025年04月21日
Arrived at hotel no welcome from Reception , given room took our own luggage to room. Only good service was at breakfast apart from that staff not good. Positives Spa great and was hotel grounds. I have stayed in hotels all over the world and never have I received 5* treatment as low as this anywhere.
匿名用戶
夫妻/情侶出遊
入住於2025年04月
0.5
評價於:2025年04月19日
Racism, Deceptive Advertising, and Poor Service
I had an extremely disappointing stay at this hotel and would not recommend it to anyone.
First of all, there was clear racial bias from the front desk staff, especially Katie. She was cold and indifferent towards Asian guests, while noticeably more attentive to white guests. This kind of behavior is unacceptable and shows a serious need for staff retraining.
Secondly, be aware that if you book a room for £200, you will get a basement. They deceptively label the basement level as “Garden Level,” tricking guests into thinking they’ll have a view of a garden. In reality, it’s a near-windowless basement. This kind of wordplay is a disgraceful marketing tactic and deeply dishonest.
The photos used to advertise the hotel are also misleading. For example, what looks like a double bed is actually two singles pushed together, creating an uncomfortable gap in the middle. The "garden view" they promise simply doesn’t exist for guests, and when you ask to change rooms, you’ll be told they are fully booked—with no compensation or alternatives offered.
If you're planning to spend £200 for a manor-style spa hotel in Bath, this is absolutely not the place to stay. What you’ll get is a basement room that doesn’t even compare to hotels in central London.
M33031****
好友出遊
經典標準雙床房(2張單人床)
入住於2025年11月
訪客用戶
夫妻/情侶出遊
入住於2025年08月
訪客用戶
好友出遊
入住於2025年09月
M277761****
家庭出遊
入住於2025年07月
訪客用戶
夫妻/情侶出遊
庭院雙人床房
入住於2025年05月
Zimon
夫妻/情侶出遊
園景豪華雙人床房
入住於2025年04月
匿名用戶
夫妻/情侶出遊
入住於2025年04月
catherinewsh
家庭出遊
入住於2025年05月
Xuma
夫妻/情侶出遊
入住於2025年02月
Benjamin0509
夫妻/情侶出遊
園景豪華雙人床房
入住於2025年02月
M33031****
好友出遊 經典標準雙床房(2張單人床)
入住於2025年11月
訪客用戶
夫妻/情侶出遊
入住於2025年08月
訪客用戶
好友出遊
入住於2025年09月
M277761****
家庭出遊
入住於2025年07月
訪客用戶
夫妻/情侶出遊 庭院雙人床房
入住於2025年05月
Zimon
夫妻/情侶出遊 園景豪華雙人床房
入住於2025年04月
匿名用戶
夫妻/情侶出遊
入住於2025年04月
catherinewsh
家庭出遊
入住於2025年05月
Xuma
夫妻/情侶出遊
入住於2025年02月
Benjamin0509
夫妻/情侶出遊 園景豪華雙人床房
入住於2025年02月